Conflict Mediation Centers

It consists of a dialogue with the help of an impartial mediator (who does not favor any party and who has the necessary training to offer their knowledge and skills) where each party has the opportunity to present their version of the situation affecting them and participate voluntarily to reach an agreement that puts an end to the conflict in a manner that satisfies both parties. The process is confidential and free.

Because it is part of its public policy to seek out means that are quicker, more efficient, and less costly to resolve disputes, without having to resort to filing a lawsuit with the court, to the extent possible.

• The service is reliable.
• The service is fast, convenient, and free of charge.
• The service is informal, without lacking in seriousness.
• Cooperation is encouraged.
• The parties are encouraged to participate, to express themselves about the situation, and to make decisions.
• It encourages respect and effective communication among the participants.
• The sessions are private and the proceedings are kept confidential.

• commercial
• community
• family
• mortgages or mortgage payments
• interpersonal
• workplace

Some examples of the types of disputes are:

• collection of money
• conflicts between neighbors
• disputes between lessors and lessees
• child support
• claims for damages
• visitation

The services are offered at the Conflict Mediation Centers located in all thirteen judicial regions around Puerto Rico.

For more information, you may contact the Conflict Mediation Center nearest to you or the Alternative Dispute Resolution Bureau, an administrative office that executes the public policy of the Judicial Branch concerning alternative dispute resolution methods. In addition, this office oversees the Conflict Mediation Centers in the Judicial Branch.